The Kunai Podcast: FinTech is Eating the World

Ep.15: Chad Arroyo, Labs as a Service Head of North America at Mastercard

In this conversation with Chad Arroyo, Mastercard Labs as a Service (LaaS) Head of North America, he talks about his journey from the Navy to Fintech, his interest in startups, cryptocurrencies, his shift from crypto to corporate, and how his team overcomes hurdles. Hear about how he shapes user engagement, the road ahead for Fintech, CBDCs, creating digital assets, and he gives a shameless plug for Mastercard.

The Kunai Podcast is a podcast about digital transformation, hosted by the
team of Kunai.

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Ep.15: Chad Arroyo, Labs as a Service Head of North America at Mastercard
Kyle Barry
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Ep.15: Chad Arroyo, Labs as a Service Head of North America at Mastercard

In this conversation with Chad Arroyo, Mastercard Labs as a Service (LaaS) Head of North America, he talks about his journey from the Navy to Fintech, his interest in startups, cryptocurrencies, his shift from crypto to corporate, and how his team overcomes hurdles. Hear about how he shapes user engagement, the road ahead for Fintech, CBDCs, creating digital assets, and he gives a shameless plug for Mastercard.

Becky Getz, Head of Customer Experience Operations at AWS

In this conversation with Becky Getz, AWS Head of Customer Experience Operations, she talks about her career in UX design, her philosophy on customer centricity, and how she managed to grow a team from 30 to 500. Hear about how she thinks about customer alignment, her experience leading UX design teams, the importance of brand, and her new role.

The Kunai Podcast Ep.13: Banmeet Singh Director of Product Management Servicing Capabilities at AMEX

In this conversation with Banmeet Singh, Director of Product Management, Servicing Capabilities at American Express, he talks about his career arc, how servicing has developed over the years, and the way that technology enables the ideal experience for customers. Hear how Banmeet identifies pain points, the considerations with call centers and FinTech, and how he has been working to be the best concierge for the customer.

Episode 12: Omeid Eshraghi, Senior Product Manager at Kunai

In this internal conversation with the Kunai team, they talk about virtual credit cards. Hear about the new and exciting use cases for virtual cards, how virtual cards can be adapted into existing experiences, and where to start with creating a virtual card program.

Ep. 11: Rajil Jain, Data Scientist at Facebook - Developments in Data Science

In this conversation with Rajil Jain, Data Scientist at Facebook, he talks about data processes, the different elements of the process, and we hear what a day in the life of a data scientist looks like. Rajil talks about accuracy and recall, how to factor in unexpected events, and he elaborates on some of the exciting developments in data science.

Ep. 10: Ofri Rom, Head of Data Science at Zencity: All in on Data Science

In this conversation with Ofri Rom, Head of Data Science at Zencity, he talks about all things data science. He elaborates on the processes, insights, and the many challenges involved in working with data. He also talks about training algorithms, visualizing data, and the GDPR’s impact on data science.

Emm Pakdee, Director of UX/Product Design at Vitech Systems Group

In this conversation with Emm Pakdee, Director of UX/Product Design at Vitech Systems, he talks about his journey from music into UX design, his design process, and leveraging new design trends. He emphasizes the importance of user feedback and implementing changes, he talks about how he performs user feedback and manages the ‘alpha individual’, and the various tools he uses to continue facilitating design activities during the Covid-19 pandemic.

Episode 8: Eric Sager, COO of Plaid: Changing FinTech

In this conversation with Eric Sager, COO at Plaid, he talks about innovation at Plaid and the role of Plaid in the changing FinTech industry. He also talks about plans going forward after the canceled Visa merger, Plaid’s mission to unlock financial freedom for everyone, and the fostering of random but powerful new projects.

Episode 7: Gustavo Cruz of Google: Interaction Designer

In this conversation with Gustavo Cruz, Interaction Designer at Google, he talks about his journey from Brazil to the US, starting out using Paint for design, and ultimately dedicating his life to UX design. He also talks about how to bring great design into a bank, the turn of events leading up to his position at Citibank, and he elaborates on some of the trends he’s seeing.

Rob Thacher of BankShift: Co-Founder and CEO

In this conversation with Rob Thacher, Co-Founder and CEO of BankShift, he talks about FinTech, how he’s working to solve problems in mobile banking experiences, and BankShift’s model to stay ahead of the game. He also talks about his experience working at Capital One, and we hear about what to expect in BankShift’s future.

Episode 5: Robin Beers of Wells Fargo: SVP Product Design and Insights Leader

In this conversation with Robin Beers, SVP Product Design and Insights at Wells Fargo, she talks about user-centric design, complications in processes, and constantly iterating in design. She also talks about conducting user-feedback evaluations, descaling and empowering the workforce, and creating a culture of inclusion and diversity.

Episode 4: Edward Morabito, Director of Product Management at AMEX

In this conversation with Edward Morabito, Director of Product Management at American Express, he talks about working with Agile, his channel strategy, and how to build a high-performing team. He also elaborates on some of the trends he’s seeing and how virtual reality could be implemented in scenarios other than gaming.

Episode 3: Mark Jamison of Visa, Global Head of Innovation

Mark Jamison talks about his journey running his first business in a friend’s basement and doing so with the limited internet technology available in the late 90s. He tells us about his ideation process at VISA, which metrics he looks at, and how the pandemic has affected collaborative work. He also looks at the future of VISA regarding cryptocurrency, and how his interesting educational background has shaped the way he does business.

Episode 2: Bob Petrie, Entrepreneur In Residence with Citi Ventures

In this conversation with Bob Petri talks about his transition into Citi, what he learned that changed how he approaches business, the misconceptions around the ‘speed of innovation’, and the importance of collaboration. He also elaborates on Designed Thinking, the difference between B2B and B2C, and how Citi is approaching the Covid-19 pandemic.

Episode 1: Devyani Parameshwar

Today, we have Devyani Parameshwar, the head of the M-Pesa Commercial Strategy. We’re going to talk about what is M-Pesa, M-Pesa’s platform in the numerous API services, and digital transformation.