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Ep. 14: Becky Getz, Head of Customer Experience Operations at AWS

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Episode Outline

[01:24] Becky’s background

[05:03] CapitalOne business partners

[06:27] Customer centricity

[07:51] Thinking about change

[10:08] Growing a team from 30 to500

[13:02] Creating customer alignment

[17:28] Separating the physical andthe digital

[20:04] Leading UX design teams

[23:03] How did brand become soimportant?

[26:49] Becky’s new role

[30:17] Closing thoughts

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Tom Baldwin