[00:42] Bob’s background
[03:02] Bob’s learning experience at Citi Ventures
[06:08] The speed of innovation in a start-up versus in a large organization
[09:59] Creating the structure of the pitch
[13:13] A success story
[17:17] When it goes from being a Citi issue to being an industry issue
[20:26] Citi’s competition
[25:07] D10X and the Venture Investing Team
[26:30] Designed Thinking
[28:42] The hurdles Bob faces with B2B versus B2C
[32:07] JTBD (Jobs To Be Done), and Bob’s different approach to Agile
[35:47] “Think Big and Act Small”
[38:01] Busting the myths of the innovation program
[40:04] How are they approaching Covid and a post-Covid world?