[01:05] Mark’s background
[02:08] Maxmiles, Inc.
[04:15] The technical challenges in 1999
[06:49] Launching a FinTech now vs in the 90s
[09:43] The most effective role for a corporate labs division
[11:34] Mark’s ideation process
[14:13] What sets apart an executive for labs as opposed to other managerial positions?
[16:58] The metrics and intangibles
[20:47] Collaboration and working remotely during the pandemic
[23:45] The most significant changes to visa in the coming years due to cryptocurrency
[28:00] How Mark’s diverse education background has helped his business
[31:00] How music has inspired him and what role it has played in the way he thinks about innovation