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Ep.13: Banmeet Singh Director of Product Management Servicing Capabilities at AMEX

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Episode Outline

[01:56] Banmeet’s career arc

[12:06] How has servicing changed over time?

[17:41] Creating relevant experiences for customers

[21:01] Curating experiences across different technologies

[24:06] Identifying pain points

[32:27] Call centers and FinTech

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Tom Baldwin